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Most items are handmade and are subject to imperfections, flaws and wear over time. Please be mindful of this while purchasing. Once your items are in the hands of USPS, it is out of my hands. Use the given tracking number to call USPS directly about any questions, concerns or issues. No refunds or exchanges regarding flaws, imperfections, wear over time, however please feel free to contact us regarding any issues with your order @ stayguccinyc@gmail.com

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